What information should I provide for a refund review?

Please provide:

• order email
• device model
• destination country
• screenshots of eSIM settings
• screenshots of mobile data settings
• ICCID, if available
• a short description of the issue

Please do not delete your eSIM before contacting support. If the eSIM is deleted, Simfinity may be unable to verify, troubleshoot, restore, or continue the service.