My eSIM is installed but the internet does not work. What should I do?

Please check the following:

1. You are in a country covered by your selected plan.
2. Your eSIM is turned on.
3. Simfinity eSIM is selected for Mobile Data.
4. Data Roaming is turned on for the Simfinity eSIM.
5. Your regular SIM is not selected for mobile data by mistake.
6. Your plan has remaining data balance and validity.
7. APN settings are correct if manual APN setup is required.

Then restart your phone or turn Airplane Mode on and off.

If the internet still does not work, contact support with your order email, device model, destination country, ICCID, and screenshots of your eSIM and mobile data settings.