Before contacting Simfinity support, please check:
- Your device is eSIM-compatible and carrier-unlocked.
- Your destination is included in your plan coverage.
- Your eSIM is installed and turned on.
- Simfinity eSIM is selected for Mobile Data.
- Data Roaming is turned on for Simfinity eSIM.
- Your data balance and plan validity are still active.
- APN settings are correct if manual APN is required.
When contacting support, please include:
- order email
- device model
- destination country
- screenshots of eSIM settings
- screenshots of mobile data settings
- ICCID
Do not delete your eSIM before contacting support.
May 21, 2026